Frequently Asked Questions
Frequently Asked Questions
1. Are your fragrances authentic?
✅ Yes. All fragrances sold at NSL Fragrance Galore are 100% authentic and sourced from trusted, reputable suppliers. Every product comes with our authenticity guarantee.
2. Are your products brand new?
💎 Unless stated otherwise, all fragrances are brand new and unused. Tester items are clearly labeled.
3. Where are you located?
📍 We are proudly based in the United States. Our warehouse ensures careful packaging and prompt shipping for every order.
4. How long does processing and shipping take?
⏱ Orders are processed in the order they are received.
Most orders ship within 1–3 business days
Some orders may take 3–5 business days
Rarely, shipping may take 7–10 business days
Tracking information is provided as soon as your order ships. Shipping times may vary by location.
5. Can I change my order or shipping address after placing it?
⚠️ Once an order has shipped, changes are not possible. Please double-check all order and recipient information before completing your purchase.
6. Do you ship internationally?
🌎 Currently, we ship only within the United States, but we look forward to offering worldwide shipping in the near future.
7. What are your shipping rates?
📦 Shipping costs are calculated at checkout based on your location and order contents.
8. Do you accept returns or exchanges?
🚫 Due to hygiene standards, all sales are final. If your item arrives damaged or incorrect, contact us within 48 hours so we can resolve the issue promptly.
9. How can I contact customer support?
✉️ You can reach us through our Contact Us page. Our team responds within 24–48 business hours.
10. Do you offer gift sets?
🎁 Yes! Gift sets are available when offered and will be clearly listed in the product description.
11. Can I track my order?
🔍 Yes. Tracking information is provided once your order ships, allowing you to monitor your delivery every step of the way.
12. Why should I shop at NSL Fragrance Galore?
✨ We specialize in authentic luxury fragrances, carefully packaged and shipped with care. Our focus is on customer satisfaction, authenticity, and a seamless shopping experience.
13. How do I ensure my order details are correct?
📌 Double-check all order and recipient information before completing your purchase. Errors can delay delivery, and changes cannot be made after an order has shipped.
